Legal
Privacy Policy
Last updated: June 2026
1. Introduction
Smart Queue helps businesses manage customer queues, token numbers, estimated wait times, live tracking links, and WhatsApp-based queue communication. This Privacy Policy explains how we collect, use, and protect information when you use our service.
2. Information We Collect
We may collect business information such as business name, owner name, email address, phone number, WhatsApp number, queue details, customer names, customer phone numbers, token numbers, and queue activity data.
3. How We Use Information
We use this information to create and manage queues, show live queue status, send WhatsApp notifications, calculate estimated wait times, improve the service, and provide support.
4. WhatsApp Communication
If a customer joins a queue through WhatsApp, we use their phone number and message responses to create tokens, send queue updates, provide live tracking links, and send completion messages.
5. Data Security
We use reasonable technical and organizational measures to protect user data. Access to business data is restricted based on workspace ownership and authentication rules.
6. Data Sharing
We do not sell personal information. Data may be processed through trusted service providers required to operate the platform, such as hosting, database, authentication, and WhatsApp messaging services.
7. Data Retention
Queue and customer data may be retained while a business account is active, unless deletion is requested or required by applicable law.
8. Contact
For privacy-related questions, please contact us through the Contact page.