Refund Policy

1. Overview

Smart Queue provides free trials and paid subscription plans. Subscription fees are charged in advance for the selected monthly or yearly billing period.

Successfully completed subscription payments are generally non-refundable, except for the limited circumstances described in this policy or where a refund is required under applicable law.

2. Non-Refundable Payments

Refunds will generally not be provided for a change of mind, failure to use the service, partial use of a billing period, choosing the wrong plan or billing cycle, business configuration mistakes, or failure to cancel or stop using the service before making a new payment.

Payments are also non-refundable where access is restricted because of misuse, violation of our Terms, fraudulent activity, or information entered incorrectly by the account owner.

3. Limited Refund Exceptions

A refund request may be reviewed where there is a confirmed duplicate charge, an incorrect amount charged because of a Smart Queue system error, or a successful payment that did not activate the purchased subscription and could not be reasonably resolved by support.

Approval is not automatic. Each eligible request may be reviewed using the payment record, account activity, service status, and other relevant information.

4. Third-Party Services

Smart Queue is not responsible for delays, failures, or charges caused by banks, payment networks, internet providers, WhatsApp, Meta, telecommunications providers, or other third-party services outside our reasonable control.

5. Refund Request Process

Refund requests must be submitted through the Contact page. The request should include the account email, business name, payment or order identifier, payment date, amount, and a clear explanation of the issue.

Customers should never send card numbers, UPI PINs, passwords, OTPs, or other confidential payment credentials.

6. Approved Refunds

Any approved refund will be initiated manually through the original payment provider and returned to the original payment source where supported.

Processing time depends on the payment provider, bank, payment method, and applicable financial network. Smart Queue cannot guarantee the exact date on which the refunded amount will appear in the customer's account.

7. No Automatic Refund Feature

Smart Queue does not currently provide an automatic refund or refund-request button inside the product. Contacting support does not guarantee approval of a refund.

8. Contact

For billing or refund questions, please contact us through the Contact page.