Legal
Refund Policy
Last updated: June 2026
1. Overview
This Refund Policy explains how refunds may be handled for Smart Queue plans and services. Online payments are not currently enabled in the product.
2. Current Payment Status
At this stage, Smart Queue may show plan information for testing or early access purposes, but automated online checkout is not enabled yet. No refund is applicable unless an actual paid transaction has been completed.
3. Paid Plans
Once paid plans are officially enabled, refund eligibility will depend on the plan type, billing period, payment status, and the nature of the issue reported by the customer.
4. Non-Refundable Cases
Refunds may not be available for misuse of the service, account violations, completed billing cycles, third-party messaging charges, or issues caused by incorrect business/customer data entered by the user.
5. Service Issues
If a paid customer experiences a service issue, we will first try to resolve the issue through support. If the issue cannot be reasonably resolved, refund requests may be reviewed on a case-by-case basis.
6. Refund Request Process
To request a refund after paid plans are enabled, customers should contact support with their account email, business name, payment details, and a short explanation of the issue.
7. Processing Time
Approved refunds may take several business days to appear, depending on the payment provider, bank, or card network.
8. Contact
For billing or refund questions, please contact us through the Contact page.