Terms & Conditions

1. Acceptance of Terms

By using Smart Queue, you agree to these Terms & Conditions. If you do not agree, please do not use the service.

2. Service Description

Smart Queue provides queue management tools for businesses, including token creation, live queue tracking, estimated wait times, public join links, and WhatsApp-based queue communication.

3. Account Responsibility

You are responsible for maintaining the confidentiality of your account, business workspace, login credentials, and all activity that occurs under your account.

4. Business and Customer Data

Businesses are responsible for entering accurate queue, customer, and contact information. You must only use customer information for legitimate queue management and customer communication purposes.

5. WhatsApp Messaging

WhatsApp messages are used to help customers join queues, receive token updates, view live tracking links, and receive service completion notifications. Delivery may depend on third-party WhatsApp and network availability.

6. Acceptable Use

You agree not to misuse the platform, attempt unauthorized access, send abusive or unlawful messages, interfere with the service, or use the platform for illegal activities.

7. Availability

We aim to keep Smart Queue reliable, but we do not guarantee uninterrupted access. The service may be affected by maintenance, hosting providers, internet issues, database providers, or WhatsApp service availability.

8. Payments and Plans

Smart Queue offers free trials and paid subscription plans. Prices, billing periods, plan limits, and included features are displayed on the Billing page before payment.

Paid plans are billed in advance for the selected monthly or yearly period through an authorized payment provider. Each payment purchases access for the selected billing period and does not automatically renew unless recurring billing is clearly introduced and accepted separately in the future.

Completed subscription payments are generally non-refundable, except in the limited situations described in our Refund Policy or where a refund is required under applicable law.

9. Limitation of Liability

Smart Queue is provided to support queue operations. We are not responsible for business losses, missed appointments, delayed service, message delivery failures, or third-party service interruptions beyond our reasonable control.

10. Contact

For questions about these Terms, please contact us through the Contact page.